Shipping policy

Effective November 1, 2026

Overview

Every Llama Corp sweater is handmade by women artisans in Ecuador and ships to you from our studio in Breckenridge, Colorado. This page explains when your order ships, how long delivery takes and what to do if something goes wrong.

Free shipping in the U.S.

Standard shipping is free on every order to all 50 states, Puerto Rico, U.S. territories and APO/FPO/DPO military addresses. Faster shipping is available at checkout.

Processing time

Orders ship within 3–5 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2pm ET, or on a weekend or holiday, start processing the next business day.

You’ll get an email with your tracking number as soon as your order ships.

Rates & delivery times

Delivery time is counted after your order ships, in business days.

Total time to your door = processing time + delivery time. A Standard order placed on a Monday morning usually arrives within one to two weeks.

Priority and Express speed up delivery, not processing. Delivery estimates come from USPS and are not guaranteed. If a paid upgrade arrives later than its estimate because of a delay on our side, we refund the upgrade fee.

International orders

We currently ship only within the United States, its territories and APO/FPO/DPO addresses.

Holiday 2026: order-by dates

Order by 2pm ET on these dates for delivery before December 25.

These dates allow for holiday processing time plus USPS’s recommended send-by dates.

Tracking & your address

Tracking your order

Your shipping confirmation email includes a tracking link. You can also find it under My account → Orders. Tracking can take up to 24 hours to show the first scan.

Shipping address

Please check your address at checkout. We ship to street addresses, PO Boxes and APO/FPO/DPO addresses. If you spot a mistake, email us within 12 hours of placing your order and we’ll correct it if the order hasn’t shipped.

If a package comes back to us because of an incorrect or incomplete address, we’ll reship it once you pay the new shipping cost.

Lost, late or damaged packages

• Marked delivered but not received: check with neighbors and your building’s mailroom, and wait 48 hours, since USPS sometimes scans packages early. Then email us and we’ll open a claim with USPS.
• No tracking update for 7 business days: email us and we’ll trace the package with USPS.
• If USPS confirms the package is lost, we’ll send a replacement or a full refund, your choice.

Damaged or wrong item

Email orders@llamacorporation.shop within 7 days of delivery with your order number and photos of the sweater and the packaging. We’ll send a replacement or a refund at no cost to you, including return shipping.

Delays

If we can’t ship your order within the times stated above, we’ll email you with a new ship date and the option to cancel for a full refund.

Returns & exchanges

Returns are covered by our Refund and Returns Policy. Send returns to: